Inquiry/Q&A
- 154-0024
- 2-14-10-404 Sangenjaya, Setagaya-ku, Tokyo
- 03-3418-7008
- 10:30 - 17:00
- Closed on Sunday and Monday
Q&A
Before contacting us, please take a look at our FAQs.
Delivery
エンゲージリングは、ダイヤモンド選びからデザインのご検討、ご注文いただいてからの製作を含め、お渡しまでに約1ヶ月半から2ヶ月程お時間をいただいております。
However, if you have a specific date in mind for the betrothal or delivery, please do not hesitate to contact us so that we can adjust the production schedule to accommodate your wishes as much as possible.
また商品をご購入の場合はその場でのお渡しが可能でございます。
Please allow 1.5 to 2 months from the time you place your order to the time you receive your wedding ring.
However, if you are in a hurry, please feel free to contact us and we will try to adjust the production schedule as much as possible.
Select Order Wedding Ringsand ... andADAM original wedding ringsIf you choose the "I" option, we can deliver the product in as little as two weeks.
After the design is decided and the order is received, it takes about one and a half to two months to manufacture the product at our atelier. If you are in a hurry, please feel free to contact us so that we can adjust the production schedule as much as possible.
修理内容にもよりますが、通常3週間お時間を頂戴しております。
また、エクスプレス料金として1.5倍の修理代金をいただくことで最短翌日受け取りも可能です。修理内容によっては承れないこともございますのでお問い合わせください。
Budget and Payment
以前は、婚約指輪というと財産的な価値が強かったこともあり“月給の○ヶ月分”といった話をよく耳にしましたが、最近ではお客様の価値観・ご要望に合わせて様々なスタイルでお作りいただくことが多いように思います。ADAMでお作りいただくエンゲージリングの平均的なご予算は30万円から50万円程度です。
ADAM's custom-made engagement rings are not more expensive than ready-made or brand-name jewelry from specialty stores, because they are custom-made in the true sense of the word: made to order, including the budget, to suit your wishes.
Please feel free to let us know your budget and we will be happy to discuss your unique and wonderful engagement ring with you.
ADAM originalSelect Order Wedding Ringsでお作りいただく場合、K18YGで92,400円（税込）～となっております。
素材によっても異なりますが、ADAMでは、平均1本9〜15万円程度、ペアで18〜30万円程度でお作りいただくことが多くなっています。新婦さまのリングにはダイヤモンド等を留めることも多いので、新郎さまのリングよりもお値段が高くなることがございます。
A deposit of at least 50,000 yen is required at the time of design decision, and the remaining full amount is due at the time of delivery after completion of the product.
Payment can be made in cash or by credit card at the store. Payment can also be made by wire transfer prior to delivery of the product. If you place your order from a distance, you can pay online.
基本的に、お預かりする際にお見積り金額をお伝えいたします。
職人に確認が必要な場合、材料の仕入れが必要な場合などは、一度お品物を預かりし、後日お見積り金額をお伝えいたします。金額をご了解いただいてから修理しておりますので、ご安心ください。
Click here for repair details and prices.
Engravings
Rings made by ADAM can be personalized with text free of charge. You can choose from several English and Japanese fonts.
Other options include actual letters or illustrations drawn by the customer, or a birthstone inside.
Laser marking and hand engraving are available. In the case of laser marking, not only your favorite text, but also marks and illustrations can be added. Please consult our staff for details.
It can be placed by laser marking or hand engraving. It can be placed on either the inside or outside of the ring.
For laser marking, not only initials but also marks and illustrations are possible. Please consult our staff for details.
Laser marking is available. Please consult our staff for details. It is also possible to place it on the outside of the ring.
Materials
Yes, of course we can make it.
We also receive many orders for pink gold for the bride and white gold for the groom in the same design.
Normally, white gold is coated with rhodium to make it look whiter, but ADAM uses a unique combination of base metal that makes it look whiter only with white gold, without any coating. The color is softer than platinum. Of course, rhodium coating can also be applied, so please feel free to ask us.
Champagne gold is a shade between white and yellow gold, and is popular for its soft yellowish color and gentle impression. It is recommended for those who feel that yellow gold is too unique.
Lime gold is popular for its cool, bluish yellow color. It is recommended for those who like a stylish and unique impression.
ADAM uses champagne gold and lime gold, which we developed in-house and process from base metal in our workshop.
Custom-made in platinum, K18 gold (yellow, pink, white, champagne, and lime), and silver is available.
As a metal, platinum is characterized by its extremely high melting point and viscosity compared to white gold. Platinum is a more tenacious metal than white gold, especially when it comes to delicate, thin nails used to set diamonds.
However, as for the overall strength of the ring, there is absolutely no problem with either platinum or white gold.
In terms of color, solid white gold is slightly darker and softer white than platinum. Normally, rhodium coating is applied to make it white, but ADAM uses a unique formula to make the base metal so that it develops a white color without coating.
We do not melt your jewelry for processing. We can take back ring frames used for remodeling, etc., so please consult with us.
Diamonds and Gemstones
Diamonds vary in price depending on size and grade.
Generally, diamonds of about 0.2 to 0.5ct in size are often chosen. As it depends on the grade of the diamond, the price is only a rough estimate, but it is around 100,000 yen for 0.2 ct. and around 250,000 yen for 0.3 ct.
We will work with you to select the diamond of your choice, whether it is a larger diamond or a higher quality diamond, even if your budget is the same.
ADAM Recommendations for Selecting Diamonds
Yes, of course it is possible. We do not charge any additional fees. If you have a certificate of authenticity, please bring it with you.
お持ち込みいただいたダイヤモンドの鑑別および鑑定書の作成も可能です。お気軽にご相談ください。
はい、もちろん可能です。追加料金なども一切掛かりません。
Yes, of course we can make it. More and more people are remodeling their own engagement rings using the diamonds from their mother's ring. In Europe, where jewelry has a long history, engagement rings are traditionally passed down from generation to generation.
In addition to diamonds, we can also take back the ring's base metal and deduct it from the processing fee.
All graded diamonds purchased from ADAM are provided with a free appraisal certificate. We use the two major official diamond grading institutes in Japan, the Central Gemological Laboratory or AGT Gem Factory (GIA Japan).
Of course it is possible. We will find the loose pieces you are looking for according to your budget. Also, ADAM's owner directly purchases loose gemstones from overseas and displays them for sale in the store. Please feel free to ask our staff.
はい。お持ちになっている石の種類が分からない場合、加工前に宝石鑑定機関による鑑別および鑑定書の作成が可能です。詳しくは、スタッフにご相談ください。
Design
About half of the customers who come to ADAM to have an engagement ring made are men who come alone. Even if you have not decided on a specific design, our experienced staff will be happy to discuss it with you. We would like you to visit our store first to see the samples in the store.
The biggest problem when making a surprise engagement ring is how to measure the ring size, but everyone has their own ideas, and we can help in many ways if you consult with us.
→directional marker or indicatorEngagement Rings Click here for more information about engagement rings.
However, there are many cases where the design chosen by the woman does not suit the man, or where the man's job requires him to wear only a simple design. For example, if a woman's design is not suitable for a man, or if a man can only wear a simple design for work.
また、ADAMのマリッジリングは、男性の方だけボリュームや幅を大きくするなど、アレンジすることも可能です。同じモチーフのデザインでも女性のリングだけ、よりデザイン性を高くしたり、地金の種類を変えたり、石を留めたりなどのリクエストもお受けすることができますので、お気軽にお伝えください。
Unlike most jewelry retailers, ADAM is a jewelry store specializing in custom-made jewelry, so we create jewelry that is unique to each customer according to his or her wishes and budget.
If you are unsure of your own tastes or what kind of jewelry would suit you best, we will listen to your impressions, your age, your lifestyle, and your intended use of the jewelry, and work with you to create jewelry that is unique to you. We will discuss with you the jewelry that is just for you.
お気軽にご来店いただき、リクエストだけでなくジュエリーに関する悩みや不安など、何でもスタッフにお伝えいただければと思います。
Repair
通常3週間のお時間を頂戴しております。金具や材料の準備が必要な場合や特殊な加工の場合は、3週間以上お時間を頂戴することもございます。
また、エクスプレス料金として1.5倍の修理代金をいただくことで最短翌日受け取りも可能です。修理内容によっては承れないこともございますのでお問い合わせください。
Yes, of course we can repair it.
However, we may not be able to accept some repairs depending on the design, condition, type of bullion, etc. Please feel free to consult with us first.
About Repair Click here for more information.
If you live too far away or otherwise find it difficult to come to our store, we can repair by mail.
Please send by courier or registered mail to the following address.
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Royal Mansion 404, 2-14-10 Sangenjaya, Setagaya-ku, Tokyo 154-0024, Japan
To ADAM, custom-made jewelry
TEL 03-3418-7008
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なお、誠に申し訳ございませんが、当店への送料はお客さまのご負担となります。また、運送上のトラブル（消失・破損など）は、当店では責任を負いかねますのでご了承ください。返送も発送をご希望の際は別途送料をいただき発送も可能です。
About Repair Click here for more information.
アダンでは修理お受け取りより1年間の保証を行なっており、同じ箇所の修理の場合、無償にて再修理させていただきます。ベネチアンチェーンやボールチェーン、ロープチェーンなどはチェーンの形状上、修理後は負荷がかかりやすくなりますので、寝る時は外すなど負荷がかからないようお気をつけください。
We are sorry, but we cannot accept repairs that require welding or polishing work for titanium and stainless steel because the melting point and hardness of these metals are very different from those of precious metals.
Although the Atelier takes the utmost care in repairing and processing, there is a possibility that your item may be irreversibly damaged in the course of the work.
In addition, for soft stones, including emeralds and opals, the stones themselves may be damaged even by normal operations, depending on their condition.
In such cases, we are sorry to say that we are unable to offer warranty or reimbursement. Please be aware of the above when you leave your item for repair.
Care and Maintenance
Diamonds never lose their luster, as the saying goes, "Diamonds are eternally brilliant. However, because of its oil-sensitive nature, the diamond may lose its luster as it gets dirty with sebum or other dirt over time. If this happens, cleaning will restore the shine.
To do this at home, dilute a neutral detergent in lukewarm water, brush lightly, wash well under running water, and blot dry with a soft, dry cloth.
If you have time, please feel free to bring them to our store and let us know, as we are always happy to clean them in-store for free.
Click here for ADAM's after-sales service
Pearls are very delicate gemstones. Because they are naturally organic, they do not like to dry out and are sensitive to acids and cosmetics. When worn on a hot day, for example, it is best to use a special pearl polishing cloth to remove sweat and dust to preserve its beauty. A soft towel can also be used. Wipe the necklace by sliding the cloth over it, avoiding pulling on the threads. In addition, wipe the metal clasp (clasp) together. Many clasps are made of silver, and they may oxidize due to perspiration, etc. if left as they are.
Washing pearls with tap water should be avoided, even if they are heavily soiled.
If you are concerned about stains, please bring your necklace to our store and we can clean it, although it will require a thread change.
If it has not been used for a while, silk threads may be damaged, and we recommend that you change the threads. Also, if there is a gap between the pearls and the threads are visible, it is a sign that the threads are stretched.
→directional marker or indicatorClick here for information on pearl thread changes and repairs.
The method of care depends on the base metal and stones used. Please handle your jewelry gently so as not to damage it.
Care of platinum and K18 materials
Use lukewarm water and scrub gently with a toothbrush or similar tool to remove dirt. After washing under running water, wipe well. If deep scratches or deformation is noticeable, please bring the product to ADAM.
Care of silver materials
Use lukewarm water and scrub gently with a toothbrush or similar tool to remove dirt. After washing under running water, wipe well. If the surface becomes darkened, wipe lightly with a polishing cloth specially designed for silver to remove it. Also, be sure to remove the product from a hot spring bath, as it may discolor. If it becomes discolored, please bring it to ADAM.
Care of diamonds, rubies, and sapphires
Use lukewarm water and scrub gently with a toothbrush or similar tool to remove dirt. After washing, wipe well with water. Although the stone is relatively resistant to water and heat, please be careful not to give it a strong shock.
Care of emeralds, moonstones, and other semi-precious stones
Use lukewarm water and scrub gently with a toothbrush or similar tool to remove dirt. After washing, wipe well with water. The stone is soft. Do not subject it to an ultrasonic cleaner as it may cause cracking or chipping. In particular, please be careful not to give it a strong shock.
Returns and Exchanges
Due to the custom-made nature of ADAM's products, cancellations and returns after the order has been placed and delivered by the customer are generally not accepted.