TV coverage] Filming Part 1: Customer Service Scene for Repair Requests

We are pleased to report that we recently filmed a TV program in our Adan storefront and atelier!

As for the program, we will make an official announcement as soon as the airing schedule is finalized, but an on-demand TV station has asked us to film an episode of "Jewelry Repair" for their documentary series.

The filming was not the kind of "make-ready" repair work often seen on TV or in magazines, but rather a full-scale repair work in which the client was invited to participate as a monitor, and the actual repair work on the client's item was filmed,

The filming took place over two full days and included customer service scenes of repair requests, actual repair work, and image cuts of the atelier and store.

We have been featured in magazines and cooperated with TV programs in the past, but this was by far the most authentic of all.

 

The first day began with the filming of a customer service scene in which a repair request is received.

I was first surprised when two of my clients arrived!

We had heard that they were a foreigner and Japanese couple, but to our surprise, he is over 2 meters tall and she is a French-Canadian! He is a French-Canadian, over 2 meters tall!

They are working in the music business and have a very nice atmosphere.

Our veteran craftsman, Kenji Shindo, who was assigned to do the repairs for this shoot, will hear directly from the two men about their repair requests.

And the next surprise was the ring that was brought in for repair.

In our preliminary discussion, we knew that the item to be repaired was a very old ring and that the repair would be difficult, but the ring was a custom-made ring by his Canadian grandmother, a gold ring with the birthstones of her seven sons attached. The ring is a gold ring with birthstones of each of his seven sons. He had inherited the ring and wanted to repair it and use it as an engagement ring.

The repair request was to first resize it too large for her to wear, and then to install one of the seven stones that was missing.

The missing stones also have a story, he said, perhaps the birthstone of one of his sons, who was killed young during World War II, is an amethyst.

Upon closer inspection, it appeared as if the entire stone seat had been removed, rather than just being removed and gone.

 

Both the customer and Shindo seemed nervous at first under the strong lighting and in front of the camera, but they gradually got used to it and the conversation proceeded in a friendly manner. The customer service scene was successfully filmed after explaining the details of the repair and the possible risks involved since the repair is almost like treating antique jewelry.

After that, we shot image cuts of the Adan storefront and atelier, as well as an introductory cut of Shindo, who is in charge of repairs.

We even laid out rails for the camera to move around, both inside the store and in the atelier, for a large scale shoot. It was a very fresh experience.

The store, of course, but also the messy atelier and the used tools, which are not so beautiful, look many times better when they are captured in the frame of the camera.

Now, next time, we will shoot the actual repair work on a different day!

 

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Hello, this is Adan. We are closed on Wednesdays and Sundays in April as usual, but due to some circumstances, we will be open until 16:00 on 4/27 (Sat.) only. 10:30~16:00 (10:30~18:00 on Saturday only, 4/27)

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